TERMS AND CONDITIONS OF USE
GENERAL CONDITIONS OF SALE FOR USERS OF THE WEBSITE LESNEREIDES.COM
Company name : NEREIDES DISTRIBUTION SARL
Share capital : 157 200€
Head office : 5 rue du bourg l’abbé, 75003 Paris, France
Telephone : +33 1 80 50 51 01
Email : firstname.lastname@example.org
Trade register number : 400 260 386 – RCS PARIS
VAT number : FR31400260386
Publishing director : Pier Paolo Amaddeo
Production and host:
Company name : Greentic SARL
Head office: 4 quai Joseph Gillet BP4681, 69276 Lyon Cedex 04, France
Trade register number : 499 502 037 – RCS Lyon
VAT number : FR71499502037
We are very pleased to welcome you on our website LESNEREIDES.COM
Thank you for taking the time to read through the current ‘General Conditions of Use’ and ‘General Conditions of Sale’ of our e-shop, LESNEREIDES.COM.
The purchase of any product available through shop.lesnereides.com is subject to the following ‘General Conditions of Sale’:
Purchase of goods from the website shop.lesnereides.com site is reserved for private individuals for their personal needs. The purchasing of Les Nereides products from shop.lesnereides.com with the sole intent of future resale for profit is strictly forbidden.
NEREIDES DISTRIBUTION reserves the right to amend/update their ‘General Conditions of Sale’ at any time. Customers are able to acquaint themselves with the current ‘General Conditions of Sale’ on the website.
Prior to making an order from shop.lesnereides.com, you will be requested to confirm your acceptance of the current ‘General Conditions of Sale’ before any payment will be processed.
Terms of order - Purchases
The site shop.lesnereides.com enables customers to purchase on-line a range of branded Les Nereides products directly from NEREIDES DISTRIBUTION via the internet from France.
Telephone order can also be made (our order-line number is +33 (0) 1 80 50 51 01), between the hours of 9 am – 6 pm Monday to Thursday, and 9 am - 5 pm on Fridays (excluding national holidays)
Products purchased from the site shop.lesnereides.com can be delivered all over the world.
The minimum order is 25.08 € exclusives of taxes (or 30€ tax included)
Before any order is processed on the site shop.lesnereides.com, a confirmation page will display automatically, showing a photo of the item selected, chosen color, relevant product code, chosen quantity, appropriate unit price and the total order price, inclusive of shipping.
You will be required to confirm the details of your order prior to payment. Following confirmation and payment, your order will be forwarded to NEREIDES DISTRIBUTION for processing, packaging and dispatch (see “validation of order”).
Every effort is made that color description and photographic representations of Les Nereides goods posted on the site shop.lesnereides.com are faithful to the original items. However, variations in representation can occur from time-to-time as a result of the technical limitations of some computer equipment with regard to the depiction of colors. Consequently, NEREIDES DISTRIBUTION cannot be held responsible for errors or inaccuracies of the photos or graphic representations posted on the site LESNEREIDES.COM
Should you have questions regarding the products available on the website, then feel free to get in touch with our Customer Service team, either by e-mail via the following address: email@example.com, or by telephone, on +33 (0) 180 50 51 01.
NEREIDES DISTRIBUTION reserves the right to cancel the order of a customer with whom they have been in dispute regarding previous orders, if NEREIDES DISTRIBUTION reasonably considers that a customer has violated the current ‘General Conditions of Use’ and/or ‘Sale’, or that they have undertaken fraudulent activity of any sort, or for any other justifiable motive.
To ensure a high quality of service and availability of products, purchases on shop.nereides.com of specific product lines are restricted to twenty items within a 15 (calendar) day period. For exceptional purchases, where customers wish to place orders of a particular product line that exceeds this limit, we request that you get in touch directly with our Customer Services team, either by e-mail or telephone.
Availability - Purchases
The offer of particular product lines at set prices is valid for as long as they are visible on the website, while stocks last. Occasionally, modifications and errors can occur, usually as a result of simultaneous orders of a given product being processed on the website. In the event of an item becoming unavailable after your order being processed, we will endeavor to inform you as soon as possible by e-mail or telephone, and you will be offered a suitable product from the site shop.nereides.com as a suitable replacement or the opportunity to cancel the order and receive a full refund. Should you choose to cancel your order, you can expect to receive a refund no later than 30 days from the date the initial order was placed.
NEREIDES DISTRIBUTION incurs no responsibility in case of shortages of stock, or in the lack of availability of Les Nereides products.
NEREIDES DISTRIBUTION reserves the right to change, at any time and without advance notice, articles proposed on the site shop.lesnereides.com.
Validation of order - Purchases
At the end of the order process, you are invited to click the "Order" button. Once validated, your order is passed on to NEREIDES DISTRIBUTION for processing, packaging and dispatch. It cannot be further modified or nullified, other than in accordance with the present ‘General Conditions of Sale’ or your statutory rights as a consumer. The validation of your order serves as your acceptance of our present ‘General Conditions of Sale’.
Any order under a product appearing in the online store's website LESNEREIDES.com requires consultation and prior acceptance of these terms and conditions. The click of validation of the order implies full acceptance of these terms. A summary of your order and receipt of payment will be sent to you by e-mail.
The data recorded by the site LESNEREIDES.com constitutes proof of all transactions undertaken between NEREIDES DISTRIBUTION and their customers. In the case of disputes between NEREIDES DISTRIBUTION and a customer regarding a specific transaction made on the web site, the data retained by NEREIDES DISTRIBUTION is regarded as irrefutable proof of the specific details of the original transaction.
In accordance with the required application of article L. 134-2 of the ‘Consumer Code’, when the value of an order is equal to or exceeds 120 euros in value (excluding shipping costs), NEREIDES DISTRIBUTION is required to retain both a paper and electronic copy of the details of the transaction concluded between NEREIDES DISTRIBUTION and a customer from the date of the placement of the original order through to the date of receipt of the shipment of goods, and then until ten years has passed since receipt of the purchased items (in accordance with decree 2005-137, made on February 16th, 2005).
Prices Paid - Purchases
The prices of Les Nereides products are stated in euros, and include VAT. All the custom fees related to your shipment will be at your own expense. The total amount of your order will vary, depending on the delivery option that is selected (see "Delivery Options and Shipping Charges").
NEREIDES DISTRIBUTION reserves the right to modify at any time and without advance notice the prices of products available for purchase on the site LESNEREIDES.com. Products are sold on the basis of prices quoted on the site LESNEREIDES.com at the time of the order being confirmed, subject to stock availability at that time. Price is payable in full in one payment. The seller reserves the right to change prices at any time without prior notice.
Any orders made on the site shop.lesnereides.com must be settled immediately after the confirmation of order has been made. We only accept debit & credit card payments.
All the orders are payable in euros. The following debit/credit cards are accepted: Mastercard®, Visa®. The shipping of your order will not be authorized until notice of payment has been obtained and the consumer has receipt of the appropriate funds.
In cases where particular products are unavailable, the relevant price of said items and associated shipping costs will be refunded to the buyer.
Payment & security
Purchases’ payment can be done with:
• By credit card : Visa, MasterCard andCarte Bleue.
• By PayPal
Payment by credit cards:
You can pay by credit card, in this case the payment is made on the website of our partner Be2bill. This implies that no banking information is transmitted via the LESNEREIDES.com site. Payment by credit card is perfectly secure. Your order will be registered upon acceptance of payment by the banking service. You can pay online with confidence entering the number, the expiration date of your credit card and the security code on the back of it in areas designated for that purpose. The details of your credit card details are encrypted using SSL (Secure Socket Layer) and never transmitted unencrypted over the network. Payment is made directly to the bank. The seller has no access to these details, and does not keep them on its servers. That is why they are called back for each transaction on our site.
Stuggle against fraud
The website LESNEREIDES.com reserves the right to verify the validity of the regulation, before shipping the order, by all means the seller deems necessary (including request ID, proof of address, etc. ).
LESNEREIDES.com also reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is currently being administration. In case of fraud or suspected fraud, the seller reserves the right to remove any member without notice or compensation.
Retention of title – Purchases
The ordered products remain the property of NEREIDES DISTRIBUTION until full payment is received by NEREIDES DISTRIBUTION. In case of incident payment, you agree to return to the NEREIDES DISTRIBUTION delivered products from the first application.
However, you assume the risks (including loss, theft or damage) relating to the products delivered and the actual delivery date.
Destinations of delivery – Shippings & deliveries
LESNEREIDES.com ships orders within 24 hours from Monday to Friday (except in rare occasions) Promotion's period can drag a little extra delay. If you place your order before 12 noon., it will be shipped the same day. Past this delay, your order will be shipped the following day. Orders placed on a Saturday, Sunday or a bank holiday will be processed on the next working day.
Les Nereides products ordered on the site LESNEREIDES.com can be shipped to any global destination (except otherwise stated).For security reasons, NEREIDES DISTRIBUTION also refuses to process any orders for which only a post office box or a Cedex address is supplied.
All products are sent to the delivery address provided during the order process. The website LESNEREIDES.com is not responsible for the eventual loss of your package by the carrier. However any package lost or misplaced will result in a full refund.
Shippings & deliveries – Transport costs
All the deliveries are made by the company COLISSIMO - For deliveries abroad, the post of the country takes over once the package arrives in the country. COLISSIMO offers a secured delivery service, the package is only given against signature.
The price for deliveries at home in France is 7 euros. Delivery is free for orders over or equal to 120 Euros.
The price for deliveries at a So Colissimo stores of your choice in France is 4.50 euros. Delivey is free for orders over or equal to 60 euros
The price for deliveries at a So Colissimo stores of your choice in Belgium is 9 euros. Delivey is free for orders over or equal to 60 euros
The delivery price in Zones 1 to 4 (the EU - subject to exceptions - & overseas Zone 1) is 15 euros. Delivery is free for orders over 200 euros order.
The shipping cost for Zones 5 to 8 (other continents & overseas Zone 2) is 22 euros. Delivery is also free for orders above 200 euros (USA excluded).
Shippings & deliveries – Delivery deadline
The average delivery lead time for France is 48 to 72 hours.
The delivery lead time for Europe extends between 72 hours and 5 days.
The delivery lead time for the rest of the world is on average five days to 10 days.
Delivery is done in full one, the unavailable products at the time of your order will be neither charged nor shipped. If one of your items was out of stock, an email will be sent and a refund’s procedure will be initiated.
Orders with the option "Withdrawal at store" are prepared and made available the same day in our concept store at 5 rue du bourg l’abbé 75003 Paris (except for orders placed in the week-end).
Shippings & deliveries – Customs duties
Any order placed on the site and for which the country (or region) delivery is outside of mainland France may be subjected to customs duties. These duties are imposed by the regulations of the country. These charges are the customer’s expense. LESNEREIDES.com is not required to check and inform clients about customs duties and taxes. The customer should check with the relevant authorities of his country before placing an order. In case of refusal to pay customs duties and taxes, any requested and taxed amounts to LESNEREIDES.com to get back the parcel will be deducted from the refund’s amount of the customer.
Shippings & deliveries – Problems of deliveries
Our Customer Services team must be notified as soon as possible regarding any delays in delivery or damage/defects that are found to have occurred during transit. Any complaints relating to products purchased from the site will not be considered more than 30 calendar days beyond the initial date the order was received.
You have to check all goods received at the time of the delivery and indicate, if possible on the return form attached to your parcel, any noted abnormalities (an opened package, damaged items, defects etc.).
Customers are then required to contact the Customer Service either by e-mail (firstname.lastname@example.org) or by telephone (+33 188.8.131.52.01)
In case of a problem arising with any purchased products, or if you are not completely satisfied with the chosen items, you are able to return them for a full refund, or exchange them in accordance with the conditions set out in the section "Returns - Exchanges - Refunds".
Residents of the European Union, please contact our customer service to get a pre-paid return’s voucher to avoid any return fee.
Returns – Exchanges - Refunds
Customers have the right to return any item purchased on the site shop.nereides.com and request for an exchange or full refund for any items that they are not satisfied with providing that the request is received no later than 15 calendar days from receipt of the order, and if the following conditions are met:
Returned items must be accompanied with their original invoice or, in the case of request for a partial refund, with a copy of the invoice, and goods must be in their original state and packaging. Goods should be returned to the following address:
5 Rue du Bourg l’Abbé,
In a quest for continuous improvement of our website, we would like to know the reasons for your return. You will find a return form for this purpose inside your parcel, please specify whether you prefer an exchange or a refund and fill in the form with the motive of your return.
In the case of a gift purchased on the site LESNEREIDEScom, we will only be able to offer a refund.
In the case of exchanges:
• If the quoted prices of the items selected for exchange have a value exceeding the value of the items being returned, the customer will be required to settle the difference in accordance with the current ‘General Conditions of Sale’.
• If the quoted prices of the items selected for exchange have a value lower than the value of the items being returned, the price difference will be refunded by NEREIDES DISTRIBUTION in accordance with the current ‘General Conditions of Sale’.
Customers returning any items are required to complete the ‘Notice of Return’ form enclosed with the original order, indicating whether you wish to exchange specific items or require a refund. In cases where an exchange is requested, shipping costs for the initial delivery are not refunded. A single exchange of respective orders is possible.
The exchange only rarely involves the reservation of an item. If upon receipt of the package return the item requested in exchange is not available in stock, the customer cannot claim it. LESNEREIDES.com will then propose to the customer another product or a refund.
In cases of request for refund , and in accordance with your statutory rights as a consumer, customers are entitled to request for refund for any items ordered from the site shop.nereides.com providing that notice is received no later than 15 calendar days after to date of delivery. Products returned in their original state and packaging as indicated in the previous section. NEREIDES DISTRIBUTION will endeavor to have appropriate funds refunded to your debit/credit card within 15 working days after receipt of the unwanted merchandise. In all cases, in line with your entitlement to return, refunds will be completed no later than 30 days after receipt of returned goods. If your order enjoyed reduction related to the loyalty programm (or other), an equivalent percentage will be deducted to the product's price to refund.
In the case of refunds, it is not possible for an electronic credit note to be issued for future use against purchases on the LESNEREIDES.com, nor are we able to issue credit vouchers to be used in Les Nereides stores. We are unable to offer refunds, even partial, if the item(s) in question was received as a gift, only exchanges.
In the case of a request for a refund, and in accordance with your statutory rights as a consumer, you will be fully refunded the original shipping costs charged by Les Nereides.
Only In cases of request for either exchange or refund that arise from there being a problem/defect with items received (wrong item dispatched, product damaged/faulty etc) will the costs incurred in returning the items be refunded.
NEREIDES DISTRIBUTION has final discretion in deciding if returned items are in their original condition when received by LESNEREIDES.com.
NEREIDES DISTRIBUTION will not be responsible in case of losses of merchandise arising from an incorrect address being provided, or for the delay in return delivery to shop.lesnereides.com of products you wish to exchange/receive a refund, in-so-far as the inherent risks taken and undertaken in return shipping of items for exchange/refund rest solely with you.
We do not offer the option of exchanges or refunds for items purchased in Les Néréides stores being processed through the site LESNEREIDES.com – these need to be sought from the store from which the items were originally purchased.
For matter of hygien, earrings (clip excluded) cannot be returned nor exchanged (except defective pieces). It is also the case for perfumes & candles.
All products are come with a one year guaranteed that covers "parts/materials and handiwork” – beyond this deadline, an estimated cost of repair will be agreed with the customer.
Beyond the warranty period, a customer will be billed with the cost of repair once acceptance of the estimate has been formally recognized. No repairs will be undertaken prior to acceptance of the estimate and agreed costs for repair have been received.
Customers are liable for the cost of sending items for repair, but return postage of said items, once they have been repaired, is covered by NEREIDES DISTRIBUTION.
Items that are in need of repair should be sent to the following address:
NEREIDES DISTRIBUTION / AFTER-SALES SERVICE
5 Rue du Bourg l’Abbé
When shipping items to us for repair, it is essential you include in the package delivery details of where you would like your items returned, as well as a contact e-mail address and telephone number.
Alternatively, customers are free to deposit and/or collect items for repair at the aforementioned address given for the After-Sales Service team in Paris.
Products sold on the site shop.lesnereides.com are subject to the legal guarantees pertaining to the rights of the consumer outlined in articles 1641 & 1648 of the ‘French Civil Code’, as well as articles L 211-4, L 211-5 and L 211-12 of the ‘Consumer Code’.
Article 1641 of the French Civil Code:
The vendor shall be responsible for hidden defects in the goods sold which make these unsuitable for the use for which they were intended, or which restrict this use to such an extent that the buyer would not have purchased the goods, or would have offered a lower price for them, had he or she been aware of this.
Article 1648 of the French Civil Code:
Article 1648-1 of the French Civil Code states that ‘any action in connection with substantial hidden defects must be brought within two years of the date on which the defect was discovered.’
Consumer Code - article L211-4:
The seller is bound to deliver a product in conformity with the contract, and answers for any non-conformity that exists upon delivery. The seller also answers for non-conformity due to packaging or instructions for assembly or installation for which it is responsible by virtue of the contract, or which it executes under its own responsibility.
Consumer Code - article L211-5:
To be conform to the contract, the product must:
1. be suitable for the purpose usually associated with such a product and, if applicable:
- correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model.
- have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or his representative, including advertising and labelling.
2. Have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.
Article L211-12 of the ‘Consumer Code’:
Any action in connection with the non-compliance of goods which are delivered must be brought within two years of the date on which the goods were delivered.
Limitation of responsibility
You use the website LESNEREIDES.com at your sole and entire responsibility and discretion.
NEREIDES DISTRIBUTION cannot be held responsible for direct or indirect harm of any sort, in particular, material harm, loss of data or programs, financial loss, which result from the either the use of this Web site or of sites with which it is linked, or from the purchase of goods available for sale on it.
Statutory rights – Disputes
The present ‘General Conditions of Sale’ are governed and interpreted according to French law without taking into account principles of conflicting international laws. The application of the United Nation Convention pertaining to contracts regarding the international sale of goods is hereby expressly rejected. In cases of dispute, the French courts have exclusive jurisdiction and you are called to recognize and accept their exclusive jurisdiction. NEREIDES DISTRIBUTION reserves the right to acquire and to obtain injunction or ruling for the defense of its rights in accordance with the present article.
General Conditions of Use on the website LESNEREIDES.com
‘General Conditions of Use’ of the site LESNEREIDES.com
The site shop.lesnereides.com is administered and published by the company NEREIDES DISTRIBUTION SARL. NEREIDES DISTRIBUTION shares the same philosophy as the creator of the Les Néréides brand and acts as their authorized distributor, which gives them exclusive rights to sell a selection of their branded merchandise on the site shop.lesnereides.com.
Users of the site shop.lesnereides.com are also required to abide by and be agreement of the shop.lesnereides.com site’s policy regarding confidentiality (see ‘Confidentiality Policy’).
NEREIDES DISTRIBUTION can update at any time their ‘General Conditions of Use’ and their ‘Confidentiality Policy’. By continuing to use the site LESNEREIDES.com (France) after modifications have been made, it is assumed that users of the site are committed to respecting the ‘General Conditions of Use’ and recognize the site’s ‘Confidentiality Policy’. Customers can familiarize themselves at any time with the current version of the ‘General Conditions of Use’ or with the ‘Policy of Confidentiality’ on the site shop.lesnereides.com.
Security and Confidentiality
The ‘Confidentiality Policy’ of the site shop.lesnereides.com (see ‘Confidentiality Policy’) governs the usage of any personal information which you agree to share with NEREIDES DISTRIBUTION through this site. NEREIDES DISTRIBUTION can modify its ‘Confidentiality Policy’ at any time, as outlined earlier in this document. The site shop.lesnereides.com is not intended for use by minors.
Personal data’s protection
Les Néréides is registered at the CNIL under the number 1488548 v 0
All the information you entrust to us allow us to process to your orders.
Under Law No. 78-17 of 6 January 1978 relating to computers, files and freedoms, you have the right to rectify, consult or modify and delete the data you we have provided. This right may also be exercised online.
All the elements (drawings, models, illustrations, images, sound tracks, texts, logos, and branded merchandise) that constitutes the site shop.lesnereides.com remains the exclusive property of NEREIDES DISTRIBUTION SARL. It is forbidden for you to reproduce, whether entirely or partially, to distribute, to publish, to pass on, to modify or to sell all or any of the content of the site shop.lesnereides.com, or to create work that seeks to imitate this one.
The brand Les Néréides, as well as all other trademarks and logos connected to NEREIDES DISTRIBUTION SARL (whether displayed or not on the site shop.lesnereides.com) and the domain name LESNEREIDES.com are and will remain the exclusive property of NEREIDES DISTRIBUTION. Any reproduction, distribution, transmission, modification or use of these trademarks without the express permission of NEREIDES DISTRIBUTION, regardless of the purpose or motive, is forbidden.
It is forbidden for any individual to eliminate any notice of copyright, trademark or other exclusive logos from the site shop.lesnereides.com or any of the content that appears there. Users can make a single copy of any of the Internet pages published on the site shop.lesnereides.com providing they are solely for their private and personal use and not commercial usage, under the proviso that any copy made of respective Internet pages retains all the aforementioned copyrighted & exclusive logos and trademarks of the brand which appear there.
The web site shop.lesnereides.com may contain links towards third party sites not edited or checked by NEREIDES DISTRIBUTION. Such links are only supplied out of courtesy for users of the site, for they may be of interest to our customers; it should not be inferred that NEREIDES DISTRIBUTION expressly or implicitly approves of these sites, nor endorses their contents or any product or services available on them. Users seeking to set up a link to the web site shop.lesnereides.com should only proceed in doing so when they have received the written and express authorization of NEREIDES DISTRIBUTION.
Limitation of responsibility
NEREIDES DISTRIBUTION can on no account be held responsible towards individuals or third parties of any indirect, incidental, special or secondary damage that includes, without being exhaustive, any loss of earnings or other, indirect loss, which results from use of the site shop.lesnereides.com or from incapacity to use it, even if NEREIDES DISTRIBUTION was informed about the possibility of these damages.
Absence of guarantee
NEREIDES DISTRIBUTION cannot guarantee and assert:
• That the web site shop.lesnereides.com is exempt from viruses, malware, Trojans or other spyware.
• That the information published on the site shop.lesnereides.com is wholly accurate, complete or up to date at the time of reading.
NEREIDES DISTRIBUTION does not guarantee that the service available on shop.nereides.com will answer perfectly to your expectations, will always be continuous, convenient, reliable, precise, complete and exempt from errors, nor that the quality of products or services bought through the service will be as high as you expect.
Promotion and fidelity program
Les Néréides offers a loyalty program throughout the year. For any purchases from 10 € or more, you receive one loyalty point. One loyalty point is equivalent to 0.6 €, hence, a reduction of 0.6 € for a future purchase. For example, for a 360 € purchase, you will receive 36 points. Once the points are converted into a voucher you can use them.
The loyalty points can only be converted when an order has been fully processed and delivered. Then, the voucher can be used 10 days after its conversion for one year.
Important: Points are automatically cancelled if you order has been cancelled or if an item has been returned