List of sub categories in FAQ:
How can I create a personal account?
How can I log-in / log-out?
How can I modify my personal information?
I have lost my password, what can I do?
How can I subscribe to / unsubscribe from the newsletter?
How can I fill in / modify a cart?
How can I place an order?
How can I modify an order?
How can I cancel my order?
What is it?
How can I use it?
What are the shipping options and how much is it?
What is the average delivery time?
How can I modify my delivery address?
Do I have to pay Customs duties?
My parcel is lost, what can I do ?
What are the different payment methods?
Is the payment secured ?
Can I claim back VAT?
I do not like my jewel, what can I do?
My jewel is faulty, what can I do?
My jewel is not the one I ordered, what can I do?
Can I exchange a jewel for another one?
How am I refunded ?
How quickly am I refunded?
Are the shipping cost refunded?
How can I choose the size of a ring?
Can I ask to put a jewel aside?
How can I create a wishlist?
Is this jewel available?
How can I know the stock of a particular store?
Where can I find the closest store to my house?
Where can I find previous collections?
How can I have extra information?
What is the warranty for the jewels?
Can I get my jewel repaired once the warranty is exceeded?
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