My parcel is lost, what can I do ?

www.lesnereides.com ships orders to the address you provide during the ordering process. We cannot be held responsible in case of any loss of merchandise by the carrier. However, you can contact our customer service (boutique@lesnereides.com or +33.1.80.50.51.01) to open an investigation with the transport company. Once we receive the confirmation of loss, we will be able to proceed to your full refund.

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