My jewel is not the one I ordered, what can I do?

Despite all the care we take in preparing orders and in spite of the quality control checks carried out before each shipment, it is possible that you may receive an item which was not the item you ordered or which was not intended for you. Then please contact our customer service (boutique@lesnereides.com or +33.1.80.50.51.01) to receive prepaid return form to turn the faulty items back. You will have the choice between being refunded or receiving the item you originally ordered.

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