Delivery

DELIVERY AREA - SHIPPING AND DELIVERIES

The Site ships orders within 48 to 72 hours, Monday to Friday. Orders placed on a Saturday, Sunday, or public holiday will be processed on the next business day.

Sales and promotional periods may cause a slight additional delay.

Products ordered on the Site can be delivered worldwide (except to Japan, the United States, Australia, New Zealand and South Africa).

The Products are shipped to the delivery address you provided during the ordering process. Les Néréides is not liable for any errors in the delivery address provided or for any loss of your package by the carrier.

Delivery methods, costs and times

The various deliveries are handled by companies that offer a secure delivery service. The package is only delivered against signature.

Metropolitan France

Delivery type	Provider	delivery time	Price
Standard*	Colissimo home delivery with signature	2-3 business days	€5 **
Express	DHL Express Next Day	2-3 business days	€15
Relay point	Colissimo	2-3 business days	€5 **
Click & Collect ***	NOT APPLICABLE (N/A)	N / A	free

* A delivery time of 10 working days from the date of delivery to the French overseas departments and territories.

** Standard delivery is free for purchases over 170 euros, excluding delivery and customs fees.

*** All Click & Collect orders must be collected in store by the customer, who must present their ID and an electronic or printed copy of the order confirmation email. Click & Collect orders are held in store for a maximum of 7 days.

BELGIUM

Delivery type	Provider	delivery time	Price *
Standard	Colissimo home delivery with signature	3-5 business days	€10
Express	DHL Express	1-3 business days	€15

* Standard delivery is free for orders over 170 euros excluding delivery and customs fees.

EURO ZONE (excluding mainland France and Belgium)

Delivery type	Provider	delivery time	Price *
Standard	Colissimo	5-7 business days	€10
Express	DHL Express	3-5 business days	€15

* Standard delivery is free for purchases over 200 euros, excluding delivery and customs fees.

UNITED KINGDOM

Delivery type	Provider	delivery time	Price *
Standard	DHL DDP	3-5 business days	€10
Click & Collect**	N / A	N / A	free

* Free delivery is offered for purchases over 170 pounds, excluding delivery and customs fees.

** All Click & Collect orders must be collected in store by the customer, who must present their ID and an electronic or printed copy of the order confirmation email. Click & Collect orders are held in store for a maximum of 7 days.

REST OF THE WORLD

Delivery type	Provider	delivery time	Price *
Standard*	DHL DDP	10 business days	€20

Free delivery is offered for orders over €170, excluding delivery and customs fees.

Delivery problems

Any delivery defect or delay must be reported to our Customer Service department as soon as possible. The Customer must check the condition of the Products upon delivery. Any delivery issues (damaged packages, missing items compared to the website invoice, delivery delays, etc.) must be noted on the delivery receipt presented by the carrier.

You must then contact Customer Service by email ( contact@lesnereides.com ) or by phone (+33 (0)1 80 50 51 01 ). You can also reach us on WhatsApp (+33 (0)7 49 73 66 38 ). This helps improve the quality of service we can offer and allows Les Néréides to conduct an investigation with the carrier.

In the event of non-conformity of the Products purchased or if they do not give you satisfaction, you can return them or request an exchange or refund under the conditions provided for in the " Returns - Refunds " section ( FAQ ).